When property managers hire security officer companies there is a picture in mind of what their contract security force will look like, but many times the things they get is not really what they pictured. What we have found is the fact that most security guard companies are designed for offering the service that property managers want, but too often do not because of lack of ongoing quality control procedures.
Security guard companies are unlike any vendor which a property manager usually hires. Should you work with a painter, you will see whether or not they are doing their jobs by studying the walls. But if you work with a security guard company, how many times could you decide if the guard clients are doing their job which includes running background record checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. More often than not they probably are, but you should implement a system of verification and quality control to ensure that problems related to the lack of performing these jobs do not begin to occur.
In this post we will discuss five (5) easy steps to boosting your security officer service and achieving what you picture when your ideal security guard force.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified quantity of training before they could begin working as guards. In case your state is one of these states, make sure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training which is being offered by your security company and inquire yourself will it seem adequate.
Additionally, can be your security officer company performing background drug screenings on your guards BEFORE they send them to your home? Should they be, they should be supplying you with verifications. Or even, why?
Another excellent method to screen whether the guard is a good fit for the property would be to conduct a quick “interview” to get a sense of the guard and to explain your expectations. This initial conversation can let you know a lot about what to anticipate from that guard plus it gives you an opportunity to request another guard if you feel that it is necessary.
Assess Guard Training
Although Seattle Security Guard possess a thorough orientation that introduces each guard to the company itself, oftentimes the guard’s orientation to his assigned property is not as complete. We call the orientation for that assigned property “Site Specific Training”. Discover what your site specific training looks like:
• Can it occur at your property?
• Who does the training?
• How much time is each new officer trained?
• Just how long does the safety company double bank? (Double banking is the process of having a veteran guard working concurrently since the new guard.)
• How thoroughly are your post orders explained?
Determine the reply to each of these questions and be sure they match what you feel is adequate. You ought to even consider relaxing in on your own security officer company’s orientation as well as your site specific training to get an understanding of what enters into preparing a guard to function at the property.
Take A Look At Guard’s Supervision
Guard supervision is probably the more important factors of great security guard service. When security companies provide poor supervision, there exists inadequate emphasis positioned on preventing mistakes, problems, and complaints. Absence of supervision also removes the opportunity for the guard to find out and better understand their duties. If the guards are not being supervised, they begin to think that their work is irrelevant and they also begin to see themselves as a smaller amount of a part of the security team. When guards tend not to think that element of your team it typically contributes to unacceptable practices including unprofessional behavior, tardiness, and also theft.
Depending on the structure of your contract, on-site supervisors will not be included. If your contract fails to require on-site supervision, so how exactly does your security officer company remotely supervise its guards? Outside the normal security company field supervisor spot checks, both strategies for remote supervision that prove most successful are:
1.Officer Tour Tracking Systems
In case your guards have to make rounds of your property, then the system for tracking them while on duty is important. Officer Tour Tracking Systems offer a remote method of monitoring the guards when they are saved to your home. These tracking systems enable the security officer company to monitor time and log the action in the guards whilst they are making rounds to varied areas on your own property. Most Officer Tour Tracking Systems can generate reports which allow the safety guard company to quickly receive an understanding of whether the guard is making rounds. The home manager ought to be furnished with an abridged version of these reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc.
Along with Officer Tour Tracking systems, we have now discovered that having a system for guards to check in regularly with all the security officer company supplies a way of being sure that each guard is safe and alert. By getting guards check-in regularly with all the security guard company, a minimum of every half an hour, guards believe that their safety factors are important and this being awake and alert is an important part with their job.
Inspect Your Guards
After hours inspections of the guards will always be great means of learning precisely what is happening together with your security while you are not there. Over these inspections, be sure to ask your guards questions on their duties and responsibilities to make sure that they understand their jobs. In reality, we suggest getting your guards aptmxc regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by way of a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service geared towards doing just that. Remember, when selecting a security alarm consultant be sure that the consultant is not actually a security alarm guard company. In that case, your audit will certainly arrive issues with your present security guard company.
Meet with your Security Guard Company Regularly
The fifth and easiest step is always to regularly meet up with your security company. Without providing regular feedback in your security guard company, property managers are missing out on chances to achieve incremental increases in efficiency. Topics including tenant feedback, guard attrition, feedback from any remote supervisory systems, and then any security audits ought to be discussed during these meetings.
For property managers, obtaining the security that they want is sometimes only a matter of putting the correct processes set up to ensure that all parties know what is predicted. The five simple steps we outline read about a few for you to consider. For additional ideas or suggestions, please go ahead and contact us by email or speak to a licensed security consultant in the area.